Privacy Policy for the Featherduster Cleaners Website

Featherduster Cleaners Limited (‘FDC’) is committed to protecting your privacy online and we appreciate that you want the personal information you provide to us to be kept private. Here we explain how we collect information through the web site, what we do with it and what controls you have.

What data do we collect?

So that we can provide you with services and respond to your email/enquiry form requests, we ask you to submit information such as your name and contact details. You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to contact you.

How is the information used?

We will use the information you provide to us to arrange services requested by you and respond to any enquiry. If you have e-mailed us we will use your e-mail address to respond to your query.

Once we have provided your services or responded to your enquiry your details may be kept on our system to ensure that we can contact you if the need arises in the future.

We will only share your contact details with potentials cleaners on our database who have been vetted and referenced checked by us. Under no circumstances will we share your information with any other third parties whatsoever unless you have asked us to or we have otherwise agreed this with you first.

With whom else is the information shared?

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of FDC, FDC’s website or its visitors.

This website contains links to other websites. FDC is not responsible for the privacy policies or the content of such web sites.

Security

FDC places a great importance on the security of all personally identifiable information associated with our clients and contacts and consequently we take reasonable precautions to protect against the loss, misuse and alteration of client and contact data under our control.

Use of cookies

This web site may use cookies or other devices to automatically collect personal information about visitors to the site. This information is limited to the IP address of the computer you are using to access the site. This information is used solely for admin purposes to monitor levels of usage of the web site.

Where is the information stored

All information which you submit via this website is sent to and stored on a computer located in the United Kingdom. This is necessary in order to process the information and to send you the information you have requested.

Your acceptance of these terms

By using the FDC website, you consent to the collection and use of your information by FDC as set out in this privacy policy. If we change our privacy policy in any way, we will post these changes on this page.

Your rights

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. You have a right to ask us to stop sending you direct marketing material at any time even if you have previously asked us to do so or have otherwise agreed to this.

Please contact us with any questions, concerns or comments you have about our Privacy Policy.


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COVID-19 Update

 

At the start of the 'lockdown' we advised you of the government guidelines with regard to your cleaning and we now have an update on those guidelines

The government is advising all cleaners can return to work from this week. This is dependent on the following social distancing guidelines being followed:

  1. No work should be carried out in a household where people are isolating or where an individual is being shielded.
  2. The cleaners can continue work, providing that they are well and have no symptoms. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  3. No work should be carried out in a household where any occupants have any symptoms of Coronavirus
  4. Whilst in the house. a cleaner should maintain a safe distance of at least two metres from any household occupant at all times, and ensure good ventilation in the area where they are working, including opening the window.
  5. Upon entering the home, cleaners should wash their hands using soap and water for 20 seconds.
  6. Cleaners should wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.

The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.

If you are happy to adhere to the government guidelines - and if your cleaner has not been in touch already - then please just call the office on 01344 300416 and we will ensure that your cleaning starts again as soon as possible.

Best regards

Nicky and Jenny